Site Map - skillsoft.digitalbadges-eu.skillsoft.com
- User Authentication
- Tony Li's Credentials
- Tony Li's Wallet
- Generative AI and Its Impact to Everyday Business
- Generative AI Foundations
- Navigating through Changes and Conflicts in Projects
- Managing a Project to Minimize Risk and Maximize Quality
- Creating a Project Schedule and Budget
- Defining a Project Scope and Team
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Strengthening Your Service Skills
- Designing a Customer Service Strategy
- Facing Confrontation in Customer Service
- Polishing Your Skills for Excellent Customer Service
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Controlling Conflict, Stress, and Time in Customer Service
- Six Sigma and Lean: Foundations and Principles
- Using Strategic Thinking as a Manager
- Improving Your Technical Writing Skills
- Developing and Supporting an Agile Mindset
- Embracing the Digital Opportunity
- Keeping Your Skill Set Current in the Digital Economy
- New Project Manager Essentials
- Customer Service: Engaging with Customers
- Delivering Feedback That Encourages Growth
- Receiving Feedback with an Open Mind
- Understanding Unconscious Bias
- Aligning Unit Goals and Imperatives
- Forming New Habits
- Expert Insights on Problem Solving
- Developing a Growth Mindset
- Developing a Mindset of Growth and Learning
- Becoming a DEI Ally and Agent for Change
- Effective Stakeholder Communications for Technology Professionals
- Interacting with Customers
- The Art and Science of Communication
- Project Management Needs vs. Expectations
- Tony Li's Transcript
- Tony Li's Wallet
- About Accredible