Site Map - skillsoft.digitalbadges-eu.skillsoft.com
- User Authentication
- Lilian Kavai Mmbwanga's Credentials
- Lilian Kavai Mmbwanga's Wallet
- Problem Solving: Defining and Stating the Problem
- Customer Service: Strengthening Your Service Skills
- Preparing a Great Virtual Presentation
- Building and Delivering a Great Virtual Presentation
- Making Difficult Conversations Meaningful
- Overcoming Barriers to Effective Listening
- Listening to Engage, Empower, and Influence
- Six Sigma Voice of the Customer
- A Customer First Mindset
- Strategically Focused Project Management
- Ethics and Project Management
- Customer Experience Manager Journey
- Project Management Basics
- Selecting a Project Management Approach (2021 Update)
- Exploring Project Management, Then and Now (2021 Update)
- Taking Final Steps to Bring a Project to its Close
- Creating a Project Schedule and Budget
- Managing a Project to Minimize Risk and Maximize Quality
- New Project Manager Essentials
- Defining a Project Scope and Team
- Leading an Innovation Culture to Future-proof Your Organization
- Get Organized and Stop Procrastinating
- Evaluating Systems with Data Modeling
- Research
- HR Policy Manual Exam 2024
- Stima Sacco Human Resources Manual
- Innovating with Lean Product Management
- Communication Skills
- Expanding Your Communication Skill Set
- Proven Techniques for Technical Communication
- Fraud Risk Awareness Exam 2024
- Fraud Risk Awareness 2024
- Code of Ethics Exam 2024
- Stima Sacco Code of Ethics
- Conveying Your Message without Words
- Enhancing Communication through Listening
- Basics of Customer Service
- Customer Success and Experience
- Customer Service
- Providing Telephone Customer Service
- Communication Skills
- The Value Proposition: Getting Your Pitch Right
- The Discovery Meeting: Starting Off on the Right Foot
- KYC, AML and CFT Training 2024
- Credit Risk Training and Awareness 2024
- Credit Risk Awareness Quiz 2024
- Preparing Impactful Presentations that Drive Decision Makers to Action
- Self-improvement for Lifelong Success
- Curiosity and Creativity
- Creativity
- CyberSecurity Awareness 2024
- KYC AML CFT Quiz 2024
- Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
- CyberSecurity Awareness Quiz 2024
- Polishing Your Skills for Excellent Customer Service
- Designing a Customer Service Strategy
- Customer Relationships
- Dealing with Customer Service Incidents and Complaints
- Communication & Listening Skills
- Using Active Listening in Workplace Situations
- Keeping Business Calls Professional
- Facing Confrontation in Customer Service
- Making an Impact with Non-verbal Communication
- Saving Presentations in PowerPoint 2019 for Windows
- Marketing Automation Analyst Journey
- Microsoft PowerPoint
- Inserting & Manipulating Text in PowerPoint 2019 for Windows
- Creating Presentations in PowerPoint 2019<br> for Windows
- Formatting Presentations in PowerPoint 2019 for Windows
- Finding & Grouping Data in Excel 2019 for Windows
- Getting Started with PowerPoint 2019 for Windows
- Sorting & Filtering Data in Excel 2019 for Windows
- Microsoft Excel
- Creating An Inclusive Culture Of Trust and Belonging
- Coaching Techniques That Inspire Coachees to Action
- Keeping Your Coachee Committed and Accountable
- Developing A Coaching Mindset
- Lead Inclusively
- Listening With Intention and Purpose
- Gauging Your Leadership Performance
- Listening Even When It's Difficult to Listen
- Become a Great Listener
- Investing In Self-Awareness
- Navigating Other People's Emotions
- Setting the Foundation With Trust
- Expert Insights on Creative Thinking & Brainstorming
- Custom & Conditional Formatting in Excel 2019 for Windows
- Creativity
- Nurturing the Creative Power of Your Team
- Beat Procrastination by Boosting Your Creativity and Drive
- Product Management: Designing and Running Experiments
- Getting the Details Right: Spelling Basics
- Communication Skills
- Detail-Orientation and Focus
- Research
- Marketing in the Digital World
- Best Practices for Digital Transformation
- Expert Insights on Managing Risk
- Enhancing the Customer Experience with HCI
- Customer Service in a Digital World
- Digital Challenges and Risks
- Embracing a Digital Mindset
- Expert Insights on Digital Marketing
- Digital Marketing through Websites and Email
- Social Selling using Social Media
- Digital Transformation Insights: Marketing, Sales & Engineering Functions
- Digital Opportunities
- Building Resilience in Your Personal and Professional Life
- Becoming a Successful Collaborator
- Expert Insights on Working Effectively on a Team
- Expert Insights on Communication Essentials
- Expert Insights on Personal Productivity
- Expert Insights on Collaboration
- Communication and Managing up
- Preparing for Pandemic and Crisis
- Personal Productivity while Working Remotely
- Collaboration and Teamwork
- Expert Insights on Managing Up
- How to Manage Difficult Conversations
- Expert Insights on Work/Life Balance
- Staying Positive while Managing Stress and Mindsets
- Expert Insights on Managing Stress
- Expert Insights on Establishing a Positive Work Culture
- Positive Atmosphere: Establishing a Positive Work Environment
- Managing Pressure and Stress to Optimize Your Performance
- Expert Insights on Resilience & Perseverance
- Expert Insights on Adapting to Change
- Navigating the Post-Pandemic Workplace
- Thrive at Work: Mind, Body, Emotion, and Relationships
- Beyond Status Quo: DEI and the Future of Work
- Leading Inclusively Leadercamp: Session Replay
- Adopting an Inclusion Mindset at Work
- Bridging the Diversity Gap
- Leading Inclusively with Intention & Purpose
- Expert Insights on Diversity & Inclusion
- Embracing Allyship Leadercamp: Session Replay
- From Awareness to Action
- Advancing Meaningful Diversity In The Workplace: Session Replay
- Your Role in Workplace Diversity
- Truth, Hope, and Equity in a Disrupted World: Session Replay
- Workplace Diversity, Equity, and Inclusion in Action
- Expert Insights on Unconscious Bias
- Recognizing and Addressing Micro-behaviors in the Workplace
- Becoming a DEI Ally and Agent for Change
- Building Awareness
- Moving from Bias to Inclusion in a DEI Journey
- Understanding Bias in Data Bootcamp: Session 2 Replay
- Removing Systemic Bias from Organizational Culture: Session Replay
- Estimating Agile Project Work (2021 Update)
- Understanding Bias in Data Bootcamp: Session 1 Replay
- Agile Project Management
- Agile for All
- Understanding Agile Fundamentals (2021 Update)
- Supporting Agile Team Performance (2021 Update)
- Agile Project Scheduling and Monitoring
- Agile Project Planning
- Expert Insights on Establishing a Learning Culture
- Managing Employee Development
- Learning for Agility
- Keeping Your Skill Set Current in the Digital Economy
- Uncovering and Utilizing Your Talents and Skills
- How to Learn Effectively
- Cultivating a Passion for Learning in Yourself and Others
- Becoming a Continuous Learner
- Learning from Failure
- Expert Insights on Customer Relationships
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Customer Feedback and Needs
- Shaping the Customer Experience across Digital and Physical Channels
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Customer Service: Fostering a Service Mindset
- Expert Insights on Managing Change
- Change Management
- Expert Insights on Leading Change
- Making Change Stick
- Moving Forward with Change Planning
- Facilitating Sustainable Change
- Managing Motivation during Organizational Change
- Agile Principles and Methodologies
- Leading Your Team through Change
- Cultivating Enterprise Agile
- Product Management: Building a Product Roadmap and Agile Product Management
- Agile Basics
- Using Basic Formulas in Excel 2019 for Windows
- Accountant Journey
- Excel Basics
- Formatting Data in Excel 2019<br> for Windows
- Inserting & Manipulating Data in Excel 2019 for Windows
- Illustrating Documents in Excel 2019 for Windows
- Embracing Agile at Scale
- Getting Started in Excel 2019 for Windows
- Creating & Saving Workbooks in Excel 2019 for Windows
- Identifying Risks in Your Organization
- Knowing When to Take Strategic Risks
- Risk Management
- A Difficult Boss Doesn't Have to Be a Difficult Problem
- Using Research Tools in Word 2019 for Windows
- Using Research Tools in Word Microsoft 365 for Windows
- Using Research Tools in Word 2016 for Windows
- Using Research Tools in Word 2016 for Mac
- Social Media Strategist Journey
- Finance & Budgeting
- Communication Skills & Managing Up & Across
- Data Basics
- Data Analysis, Research, and Tools
- Audience and Purpose in Business Writing
- Writing & Communication Skills
- Expert Insights on Data Analytics
- Expert Insights on Data Science
- Expert Insights on User Research
- Product Management: Market Research Basics
- Using Research Tools in Google Docs 2020
- Positioning Powerful Messages to Enable Action
- Promoting a Business & Engaging with Users in Twitter for Professionals
- Analyzing Audiences & User Behavior in Twitter for Professionals
- Tools of Social Media: Introduction
- Finding Content in Twitter for Web
- Sending Tweets in Twitter for Web
- Using Twitter Media Studio in Twitter<br> for Professionals
- Data Analysis and Root Cause Analysis in Six Sigma
- Data Analytics for Managers
- Effective Digital Community Management
- Understanding Approaches to Social Media Communication
- Data and Analytics for Senior Managers
- Serving Digital Customers with Omnichannel
- Expert Insights on Social Media Marketing
- Planning an Effective Mobile App Strategy
- Understanding the Digital Customer
- Social Media Marketing
- Harnessing Disruption through Data Analytics
- Finding the Quality in Your Data
- Maximizing Value with A/B Testing
- Big Data Interpretation
- Organizing Business Data with Data Modeling
- Improving Marketing with Big Data
- Big Data
- Analytics Literacy for Business Professionals
- Basic Analytical Methods
- Big Data Fundamentals
- Understanding Data
- Data Literacy for Business Professionals
- Understanding and Raising Analytics Maturity
- Exploring Data Visualization
- Harnessing the Power of Data Science for Business Growth
- Motivating Action with a Compelling and Data-driven Story
- Turning Social Intelligence into Actionable Insight
- Achieving Digital Dexterity
- The Power of Data
- Analytics by Function
- Working with Analysts
- Growing Value through Algorithmic Business
- Guiding the Analysis for Effective Data-driven Decision Making
- Framing Opportunities for Effective Data-driven Decision Making
- Data and Analytics Technologies at Work
- Basics of Data Analysis at Work
- Using Data for Decision Making
- Forging New Paths: Women's Advancement In Life and Work
- Take a Deep Breath and Manage Your Stress
- Building Your Bounce
- Captivate Everyone You Meet and Never Be Forgotten, Overlooked or Interrupted Again
- Leadership Insights on Mindfulness
- The Get Better Mindset
- Trust Building through Effective Communication
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Amplifying Your Voice
- The Power of Insight: How Self-Awareness Helps Us Succeed at Work and in Life
- The Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work
- Leadership Insights on Networking with your Peers
- Evolving Your Power and Influence
- Leadership Insights on Leading with Agility
- Leadership Insights on Leading with Executive Presence
- Leading Your Life and Work
- Delighting Customers with Design Thinking
- Exploring the Relationship between UI and UX Design
- Exploring Customer Journey Mapping
- Design Thinking for Innovation: Prototyping and Testing
- Achieving Customer-centric Design with User Personas
- Leadership Insights on Developing Women Leaders
- Prototyping and Testing
- Embracing a Customer-obsessed Mentality
- The Essential Role of the Agile Product Owner
- Developing and Supporting an Agile Mindset
- Building Agile Capabilities in Your Organization
- Design Thinking and Agile Methodologies
- Stakeholder Engagement and Customer Service
- Navigating through Changes and Conflicts in Projects
- Agile Stakeholder Engagement and Team Development
- Design Thinking for Innovation: Stakeholder Engagement
- Design Thinking for Innovation: Defining Opportunities
- Design Thinking for Innovation: Brainstorming and Ideation
- Developing a Team of Creative Gurus
- Using Strategic Thinking to Consider the Big Picture
- Building Innovation Cultures and Leaders
- Opportunities and Planning
- Creativity and Innovation
- Creating, joining, and managing meetings in Microsoft Teams 2021
- Developing Emotional Intelligence
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Optimizing Your Workplace Well-being
- Be Productive
- Rookie to Rockstar: Mastering Professional Effectiveness
- Be Authentic
- Using private messaging & call tools in Microsoft Teams 2021
- Sharpening Your Focus to Stay on Track
- Contributing as a Virtual Team Member
- Gaining a Positive Perspective on Feedback
- Organizing emails in Outlook 365
- How to Get Out of Your Own Way and Achieve Success
- Receiving Feedback with an Open Mind
- Be Ready
- Building a Circle of Connections for Networking Success
- Creating a Solid Support Base through Peer Relationships
- Building a Win-win Relationship with Your Manager
- Be Professional
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Be Liked and Respected in the Workplace
- Fostering a Growth Mindset in the Age of AI
- Leveraging AI as a Team Member
- Leveraging Analytical and Critical Thinking to Implement AI
- Embracing Risk and Learning from Setbacks with AI Projects
- Human Skills to Sustain an AI Transformation
- Generative AI Business Transformation
- Reimagining the Customer Experience with Generative AI
- Using AI to Improve the Employee Experience
- Reimagining the Sales Process with Generative AI
- Unlocking Business Solutions with AI-Powered Analytics
- Leading in the Age of Generative AI
- Leading through the AI Disruption with Empathy
- Encouraging Innovation and Experimentation with AI
- Leading an AI Transformation
- Reimagining Work with Generative AI
- Generative AI and Its Impact to Everyday Business
- Harnessing the Disruption of Generative AI
- Navigating AI Ethical Challenges and Risks
- Recognizing Hallucinations, Inaccuracies, and Bias in AI
- Establishing AI Guardrails and Governance
- Foundations of Generative AI
- Responsible Application and Guardrails for Generative AI
- Forecasting & Solving Problems in Excel 2019 for Windows
- Inserting PivotTables in Excel 2019 for Windows
- Managing Data in Excel 2019<br> for Windows
- Working with Excel Tables in Excel 2019 for Windows
- Finding & Analyzing Information with Formulas in Excel 2019 for Windows
- Working with Data in PivotTables in Excel 2019 for Windows
- Finance for Non-Financial Professionals Journey
- Microsoft Excel
- Financial Statement Analysis for Non-financial Professionals
- Financial Statements and Managing Costs
- Comprehending Financials: A Guide to Financial Statements
- Leveraging the Power of Analogical Thinking
- Solve Problems Using Systems Thinking in the Workplace
- Effective Edge Computing
- Reaching Efficient Solutions with Computational Thinking
- Computational Thinking
- Choosing and Using the Best Solution
- Embedding Data-driven Decisions into Organizational Culture
- Getting to the Root of a Problem
- Defining Alternative Solutions to a Problem
- Working with Data for Effective Decision Making
- Problem Solving & Decision Making
- Basics of Accounting
- Influencing through Positive Leadership
- Running Meetings in Better Directions
- Capturing the Attention of Senior Executives
- Personal Power and Credibility
- Corporate Trainer Journey
- Influence, Presence, & Leading Meetings
- Getting Started with Design Thinking
- The Art of Staying Focused
- Make The Time You Need: Get Organized
- Planning an Effective Presentation
- Building Your Presentation
- Ensuring Successful Presentation Delivery
- Time Management
- Presentation Skills
- Maximize Your Productivity by Managing Time and Tasks
- Achieve Productivity in Your Personal Life
- Organize Your Physical and Digital Workspace
- Avoid Procrastination by Getting Organized Instead
- Facing Virtual Team Challenges
- Aligning Goals and Priorities To Manage Time
- Strategies for Building a Cohesive Team
- Teamwork & Collaboration
- Organizational Skills
- Communicating with Confidence
- Being an Effective Team Member
- Encouraging Team Communication and Collaboration
- Do We Have A Failure to Communicate?
- Effective Team Communication
- The Art and Science of Communication
- Building the Foundation for an Effective Team
- Communication Skills
- Unleashing Personal and Team Creativity
- Verifying and Building on Creative Ideas
- Administrative Support: A Positive Professional Image
- Administrative Support: Interacting Effectively with Colleagues
- Administrative Support: Working in Partnership with Your Boss
- Taking Effective and Professional Notes
- Traditional and Online Distribution and Ethics in the Marketing Mix
- Competitive Marketing Strategies: Analyzing Your Organization
- Product, Pricing, and Promotion in the Marketing Mix
- The Basics of Marketing
- The People and Planning in Marketing
- Building Trust: Ethics and the Marketing Mix
- Applying Competitive Advantage to Marketing Strategies
- Focusing on the Bottom Line as an Employee
- The Four Ps: Essential Factors in Marketing
- Basic Budgeting for Non-financial Professionals
- Basic Accounting Concepts for Non-financial Professionals
- Marketing: The Process and Functions that Build Customer Relationships
- Being a Responsible Corporate Digital Citizen
- Navigating Challenging Situations with Diplomacy and Tact
- Earning and Offering Trust at Work
- Administrative Support: Developing Your Essential Skills
- Embracing Change at Work
- Making the Most of an Organizational Change
- Developing an Effective Business Case
- Preparing and Implementing a Business Plan
- Making the Case for Your Business Project
- Creating Effective Social Customer Service
- Assessing Digital Challenges and Risks
- Social Media and Social Selling
- Expanding Your Digital Mindset
- Building a Digital Market via Websites and Email
- Managing Your Corporate Reputation Online
- Embracing the Digital Opportunity
- Reaching Customers Digitally
- Interacting with Customers
- Communicating Effectively with Customers
- Helping Customers Find You
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Strategies for the Modern Public Relations Professional
- Recording, Posting, and Balancing the Books
- Accounting for Stock Transactions
- Developing a Mindset of Growth and Learning
- Taking Responsibility for Your Accountability
- Using Business Etiquette to Increase Your Professionalism
- Becoming Your Own Best Coach
- Developing Personal Accountability
- Remaining Tactful and Diplomatic under Pressure
- Building Trust with Business Ethics
- Writing Skills for Public Relations
- Customer Service: Discovering Customer Needs
- Six Sigma and Lean: Foundations and Principles
- Managing with a Cost-control Mindset
- Developing Diplomacy and Tact
- Building Customer Relationships in a Virtual Environment
- Key Accounting Concepts and Principles
- Rapport Building in Customer Service
- Operations Management Functions and Strategies
- Creating Brands through People and Planning
- Engaging and Challenging Your Top Performers
- Preparing Financial Statements and Closing Accounts
- Lilian Kavai Mmbwanga's Transcript
- Lilian Kavai Mmbwanga's Wallet
- About Accredible