Navigating Challenging Situations with Diplomacy and Tact

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. You’ll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course, you'll learn to navigate difficult conversations and situations. You'll also learn how to communicate a difficult message effectively, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.