Site Map - skillsoft.digitalbadges-eu.skillsoft.com
- User Authentication
- Fitri Salim's Credentials
- Fitri Salim's Wallet
- Business Analysis Overview
- Big Data Fundamentals
- Exploring Customer Journey Mapping
- Project Audio Settings
- Sharing Photos & Videos
- Finding & Watching Videos
- Publishing Videos & Managing Channels
- Providing Telephone Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Facing Confrontation in Customer Service
- Polishing Your Skills for Excellent Customer Service
- Writing Effective<br>E-mails and Instant Messages
- How to Manage Difficult Conversations
- Providing On-site Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- Providing Effective Internal Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Rapport Building in Customer Service
- Expert Insights on Customer Relationships
- Expert Insights on Call Center Operations Management
- The Discovery Meeting: Starting Off on the Right Foot
- Turning Objection into Opportunity during a Sales Call
- Negotiating Well and Going for the Close
- Prospecting: Panning for Sales Gold
- The Value Proposition: Getting Your Pitch Right
- Expert Insights on Selling Essentials
- Understanding the Digital Customer
- Fitri Salim's Transcript
- Fitri Salim's Wallet
- About Accredible