25.9.2

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Date of Download:

April 28, 2025

Credentials

Name	Website	Issued On
Business Analysis Overview.	www.skillsoft.com	Jul 29, 2021
Big Data Fundamentals.	www.skillsoft.com	Jul 29, 2021
Exploring Customer Journey Mapping.	www.skillsoft.com	Jun 30, 2021
Project Audio Settings.	www.skillsoft.com	Jun 7, 2021
Sharing Photos & Videos.	www.skillsoft.com	Jun 1, 2021
Finding & Watching Videos.	www.skillsoft.com	May 4, 2021
Publishing Videos & Managing Channels.	www.skillsoft.com	Apr 29, 2021
Providing Telephone Customer Service.	www.skillsoft.com	Feb 26, 2021
Dealing with Customer Service Incidents and Complaints.	www.skillsoft.com	Feb 26, 2021
Designing a Customer Service Strategy.	www.skillsoft.com	Feb 26, 2021
Facing Confrontation in Customer Service.	www.skillsoft.com	Feb 26, 2021
Polishing Your Skills for Excellent Customer Service.	www.skillsoft.com	Feb 26, 2021
Writing Effective<br>E-mails and Instant Messages.	www.skillsoft.com	Feb 26, 2021
How to Manage Difficult Conversations.	www.skillsoft.com	Feb 26, 2021
Providing On-site Customer Service.	www.skillsoft.com	Feb 25, 2021
Controlling Conflict, Stress, and Time in Customer Service.	www.skillsoft.com	Feb 25, 2021