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- User Authentication
- Roberto Isaac Velázquez's Credentials
- Roberto Isaac Velázquez's Wallet
- Customizing charts in Excel 365
- Creating PivotTables and PivotCharts in Excel 365
- Visualizing Data for Impact: Introduction to Data Visualization
- Visualizing Data for Impact: Data Storytelling
- Filtering and sorting data in Excel 365
- Finding and analyzing data with formulas in Excel 365
- Generative AI and Its Impact to Everyday Business
- Generative AI Foundations
- The Get Better Mindset
- Leading through Problem Solving and Decision Making
- Customer Service: Discovering Customer Needs
- Developing Your Critical Thinking and Cognitive Flexibility
- Telling a Business Story
- Making the Most of Making Mistakes
- Embracing a Customer-obsessed Mentality
- Developing Emotional Intelligence
- Engaging Team Members and Stakeholders (2021 Update)
- Power Up: Turning on Your Self-starter Potential
- Leveraging the Power of Analogical Thinking
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Polishing Your Skills for Excellent Customer Service
- Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
- Design Thinking for Innovation: Stakeholder Engagement
- Expert Insights on Customer Relationships
- Shaping the Customer Experience across Digital and Physical Channels
- Developing a Growth Mindset
- Influencing and Persuading Others
- Navigating the Workplace with Emotional Intelligence
- Exploring Customer Journey Mapping
- Navigating Your Own Emotions
- Rapport Building in Customer Service
- Defining Alternative Solutions to a Problem
- Dealing with Customer Service Incidents and Complaints
- Controlling Conflict, Stress, and Time in Customer Service
- Interacting with Customers
- Personal Power and Credibility
- Facing Confrontation in Customer Service
- Expert Insights on Critical Thinking
- Communicating Effectively with Customers
- The Essentials for Anger Management
- Confronting Your Assumptions
- Providing Effective Internal Customer Service
- Becoming an Accountable Professional
- Uncovering and Utilizing Your Talents and Skills
- Achieving Customer-centric Design with User Personas
- Becoming Your Own Best Boss
- Enhancing the Customer Experience with HCI
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Six Sigma Voice of the Customer
- Understanding the Digital Customer
- Customer Service: Strengthening Your Service Skills
- Developing Personal Accountability
- How to Get Out of Your Own Way and Achieve Success
- Becoming Your Own Best Coach
- Taking Responsibility for Your Accountability
- Customer Service: Fostering a Service Mindset
- Communicating with Confidence
- Making an Impact with Non-verbal Communication
- The Art and Science of Communication
- Conveying Your Message without Words
- Expanding Your Communication Skill Set
- Enhancing Communication through Listening
- Harnessing the Power of the Written Word
- The Power of Insight: How Self-Awareness Helps Us Succeed at Work and in Life
- Working with tables in Excel 365
- Navigating Other People's Emotions
- Effective Team Communication
- Become a Great Listener
- Performing data calculations using formulas in Excel 365
- Ten common tools in Excel 365
- Inserting text in Word 365
- Setting your work preferences in Excel 365
- Sharing documents in Word 365
- Managing documents in Word 365
- Getting started with charts in Excel 365
- Getting started in Excel 365
- Adding & arranging data in Excel 365
- Printing spreadsheets in Excel 365
- Formatting cells and ranges in Excel 365
- Saving & Sharing Presentations in PowerPoint 365
- Formatting your presentation in PowerPoint 365
- Workplace Diversity, Equity, and Inclusion in Action
- Becoming a DEI Ally and Agent for Change
- Elisa Vincent on Demystifying The E in DEI
- Roberto Isaac Velázquez's Transcript
- Roberto Isaac Velázquez's Wallet
- About Accredible