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- User Authentication
- Pedro Silva.Oliveira's Credentials
- Pedro Silva.Oliveira's Wallet
- Writing Effective E-mails and Instant Messages
- Communication Unit
- Human Skills to Sustain an AI Transformation
- Generative AI Business Transformation
- 10 HR Practices That Drive Results Leadercamp: Session Replay
- Business Execution: How Things Get Done
- Fostering a Growth Mindset in the Age of AI
- Leveraging AI as a Team Member
- Leveraging Analytical and Critical Thinking to Implement AI
- Embracing Risk and Learning from Setbacks with AI Projects
- Encouraging Innovation and Experimentation with AI
- Leading an AI Transformation
- Using AI to Improve the Employee Experience
- Unlocking Business Solutions with AI-Powered Analytics
- Leading in the Age of Generative AI
- Leading through the AI Disruption with Empathy
- Reimagining Work with Generative AI
- Reimagining the Customer Experience with Generative AI
- Reimagining the Sales Process with Generative AI
- Establishing AI Guardrails and Governance
- Responsible Application and Guardrails for Generative AI
- Recognizing Hallucinations, Inaccuracies, and Bias in AI
- Navigating AI Ethical Challenges and Risks
- AI for Tech Leaders: Accelerate
- AI for Tech Leaders
- Leading for Results
- Emerging Data Trends: Unlocking Data Observability
- Emerging Data Trends: AI TRiSM Unleashed
- Emerging Data Trends: Converged & Composable Systems
- Developing Future-Ready Skills With Peer Coaching, powered by MIT SMR
- Bad Apples or Bad Leaders?, powered by MIT SMR
- Emerging Data Trends: Unveiling the Power of Practical Data Fabric
- Coaching for Success
- Emerging Data Trends: Navigating the Latest Trends in Data for Leaders
- AI for Tech Leaders: Activate
- AI for Tech Leaders: Transform
- Generative AI and Its Impact to Everyday Business
- Harnessing the Disruption of Generative AI
- Foundations of Generative AI
- Influencing a team
- Skills Builder - Teamwork
- Improving a team
- Working well with others
- Contributing to a group
- AI in the Workplace
- Maximizing Customer Service with AI
- Responsible Use of AI
- AI for Customer Service: Accelerate
- AI for Customer Service: Activate
- AI for Customer Service
- AI for Customer Service: Transform
- Becoming a DEI Ally and Agent for Change
- Building Up Your Emotional Intelligence
- Promoting a Diverse Leadership Culture, powered by MIT SMR
- Cultivating Empathy and Connection
- Diversity, Equity and Inclusion for All (Intermediate)
- Leadercamp on-demand: The Kind Leader Series - Connection
- Moving from Bias to Inclusion in a DEI Journey
- Embracing Allyship Leadercamp: Session Replay
- Leadercamp on-demand: LGBTQ+ Etiquette and Common Bloopers
- Visualizing Data for Impact: Data Storytelling
- Cloud Computing and MLOps: Cloud and AI
- Cloud Computing and MLOps: Introduction to MLOps
- Cloud Computing and MLOps: ML Pipelines
- Track 3: Visualizing Data for Impact
- Track 4: Cloud Computing and MLOps in AI/ML
- AI and ML for Decision-makers
- Final Exam: AI and ML for Decision-makers
- Visualizing Data for Impact: Introduction to Data Visualization
- Visualizing Data for Impact: Visual Design Theory
- Visualizing Data for Impact: Analyzing Misleading Visualizations
- Track 2: Developing an AI/ML Data Strategy
- Developing an AI/ML Data Strategy: Data Bias & Ethical Considerations in AI
- Developing an AI/ML Data Strategy: Aspects of a Robust AI Strategy
- Developing an AI/ML Data Strategy: Data Management & Governance in AI
- Developing an AI/ML Data Strategy: Building an AI-powered Workforce
- Developing an AI/ML Data Strategy: Data Analytics & Data Ethics
- Developing an AI/ML Data Strategy: The Data Analytics Maturity Model
- Track 1: Fundamentals of AI and ML
- Fundamentals of AI & ML: Metrics & Evaluation
- Fundamentals of AI & ML: Introduction to Artificial Intelligence
- Fundamentals of AI & ML: Advanced Data Science Methods
- Fundamentals of AI & ML: Foundational Data Science Methods
- PMI-ACP®: Agile Prioritization Techniques
- PMI-ACP®: Common Agile Practices
- PMI-ACP®: Agile Estimation & Metrics
- PMI-ACP®: Agile Methodologies & Frameworks
- PMI-ACP®: The Principles of Agile
- PMI-ACP®: Introduction to Agile
- Key Concepts and the Four Dimensions of Service Management
- Release, Service Level, and Availability Management
- The Service Value Chain and General Management Practices
- Agile Best Practices for Tech Leaders: Organizational Agile
- Agile Best Practices for Tech Leaders: Agile Transition Roadmaps
- Final Exam: Agile for Decision-makers and Leaders
- Agile for Decision-makers and Leaders
- Track 1: Agile Best Practice for Tech Leaders
- Agile Best Practices for Tech Leaders: Agile Team Roles
- Agile Best Practices for Tech Leaders: People Leadership
- Agile Best Practices for Tech Leaders: User-centered Design & Agile
- Agile Best Practices for Tech Leaders: Business Value
- Agile Best Practices for Tech Leaders: Agile Team Structures
- Agile Best Practices for Tech Leaders: Product Vision Definition
- Agile Best Practices for Tech Leaders: Scrum Events
- Agile Best Practices for Tech Leaders: Scrum Artifacts
- Agile Best Practices for Tech Leaders: The Scrum Phases
- Agile Best Practices for Tech Leaders: The Scrum Framework
- Activating DEI Culture Shifts
- Agile Best Practices for Tech Leaders: Core Concepts
- Agile Best Practices for Tech Leaders: Agile Frameworks
- Agile Best Practices for Tech Leaders: Organization Fundamentals
- Recognizing and Addressing Micro-behaviors in the Workplace
- How Culture Impacts Communication
- Building Shared Understanding across Cultural Divides
- Bridging Differences in Cross-cultural Communication
- Adopting New Leadership Mindsets to Drive DEI
- Embedding Inclusion into Everyday Experiences
- Reimagining the Employee Experience: DEI from Hire to Retire
- Engaging the Power of a Multigenerational Workforce
- Diversity, Equity and Inclusion for People Leaders
- Agile Key Exam Concepts
- Navigating Your Team through Strategic Change
- How to Learn Effectively
- Keeping Your Skill Set Current in the Digital Economy
- Managing Employee Development
- Uncovering and Utilizing Your Talents and Skills
- Cultivating a Passion for Learning in Yourself and Others
- Learning for Agility
- Agile for All
- Learning from Failure
- Becoming a Continuous Learner
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Managing Motivation during Organizational Change
- Leading Your Team through Change
- Making Change Stick
- Facilitating Sustainable Change
- Change Management
- Estimating Agile Project Work (2021 Update)
- Moving Forward with Change Planning
- Agile Project Management
- Supporting Agile Team Performance (2021 Update)
- Understanding Agile Fundamentals (2021 Update)
- Agile Stakeholder Engagement and Team Development
- Agile Project Scheduling and Monitoring
- Agile Basics
- Customer Feedback and Needs
- Agile Project Planning
- Product Management: Building a Product Roadmap and Agile Product Management
- Agile Principles and Methodologies
- Customer Service: Engaging with Customers
- Maximizing Value with A/B Testing
- Cultivating Enterprise Agile
- When Collaboration Fails and How to Fix It, powered by MIT SMR
- Proven Tactics for Improving Teams’ Psychological Safety, powered by MIT SMR
- Building High Performance Teams
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Event, Incident, and Problem Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- Collaboration
- Networking with Leader Peers
- Mid-Level Manager Journey
- ITIL® 4 Foundation: Introduction
- The Collaborative Leader
- Networking to Improve Leadership Effectiveness
- Welcome to the Skillsoft Leadership Development Program
- Influence and Persuasion
- Leadership Insights on Leading Collaboratively
- Influencing and Persuading Others
- Leading Innovation
- Leading Innovation
- Leadership Insights on Networking with your Peers
- Leadership Insights on Influence and Persuasion
- Moving into Middle Management
- Leadership Insights on Leading Innovation
- Design Thinking for Innovation: Defining Opportunities
- Design Thinking for Innovation: Brainstorming and Ideation
- Leadership Insights on Transitioning from Frontline Manager to Mid-Level Manager
- Design Thinking for Innovation: Prototyping and Testing
- Building Innovation Cultures and Leaders
- Customer Experience Manager Journey
- Creativity
- Design Thinking for Innovation: Stakeholder Engagement
- Beat Procrastination by Boosting Your Creativity and Drive
- Expert Insights on Innovation
- The Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work
- Steps to Creativity Series
- Expert Insights on Creative Thinking & Brainstorming
- Unleashing Personal and Team Creativity
- Verifying and Building on Creative Ideas
- Selecting a Project Management Approach (2021 Update)
- Developing a Team of Creative Gurus
- Project Management Basics
- Exploring Project Management, Then and Now (2021 Update)
- Strategically Focused Project Management
- Ethics and Project Management
- Taking Final Steps to Bring a Project to its Close
- Creating a Project Schedule and Budget
- New Project Manager Essentials
- Defining a Project Scope and Team
- Navigating through Changes and Conflicts in Projects
- Managing a Project to Minimize Risk and Maximize Quality
- Working with Analysts
- Basic Analytical Methods
- Effective Edge Computing
- Research
- Exploring Data Visualization
- Embedding Data-driven Decisions into Organizational Culture
- Harnessing the Power of Data Science for Business Growth
- Building Agile Capabilities in Your Organization
- Organizing Business Data with Data Modeling
- Product Management: Designing and Running Experiments
- Innovating with Lean Product Management
- Developing and Supporting an Agile Mindset
- Guiding the Analysis for Effective Data-driven Decision Making
- Expert Insights on User Research
- Communicating with Confidence
- Product Management: Market Research Basics
- Communication Skills
- Proven Techniques for Technical Communication
- Keeping Business Calls Professional
- The Essential Role of the Agile Product Owner
- Best Practices for Digital Transformation
- Making an Impact with Non-verbal Communication
- Do We Have A Failure to Communicate?
- Trust Building through Effective Communication
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- The Art and Science of Communication
- Expert Insights on Networking & Building Relationships
- Welcome to the Leadership Development Program
- Customer Success and Experience
- Embracing a Customer-obsessed Mentality
- Exploring the Relationship between UI and UX Design
- Customer Service
- Expert Insights on Customer Relationships
- Shaping the Customer Experience across Digital and Physical Channels
- Exploring Customer Journey Mapping
- Achieving Customer-centric Design with User Personas
- Creating Effective Social Customer Service
- Expert Insights on Lean UX
- Enabling Business Process Improvement
- Communicating Effectively with Customers
- Optimizing Operations Using Demand Forecasting and Capacity Management
- Expert Insights on Call Center Operations Management
- Inventory Management: Aligning Inventory with Production and Demand
- Customer Service: Generating Effective Solutions
- Expert Insights on Essential Customer Service Skills
- Managing for Operational Excellence
- Supply Chain Management Basics: Cutting Costs and Optimizing Delivery
- Strategic Product and Service Management
- Customer Service: Fostering a Service Mindset
- Operations Management Functions and Strategies
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Facing Confrontation in Customer Service
- Rapport Building in Customer Service
- Polishing Your Skills for Excellent Customer Service
- Designing a Customer Service Strategy
- Agility in Leadership
- Leadership Development Core Journey
- The Agile Leader
- Leadership Insights on Leading with Agility
- Embracing Diversity through Leadership
- Leadership Insights on Leading Diversity
- Leading Diversity
- First Time Manager Journey
- Emotional Intelligence
- Driving Execution
- Problem Solving and Decision Making through Leadership
- Enabling Execution through Leadership
- Leading through Problem Solving and Decision Making
- Visionary Leadership
- Leadership Insights on Problem Solving & Decision Making
- Embracing Agile at Scale
- Leadership Insights on Leading Vision
- Leading through Shared Vision
- Leadership Insights on Leading a Culture of Execution
- Creating a Successful Business Execution Culture
- Accountability through Leadership
- Accountability
- Leadership Insights on Being Accountable
- Team Leadership
- Leadership Insights on Building & Leading Teams
- The BA Elicitation and Collaboration Knowledge Area
- Accountable Leadership
- Developing the People You Lead
- Leading by Coaching
- Developing People
- The BA Planning and Monitoring Knowledge Area
- Emotionally Intelligent Leadership
- Leadership Insights on Coaching
- Dealing with Customer Service Incidents and Complaints
- Business Analysis Activities and Tools
- Leadership Insights on Developing People
- Becoming a Frontline Manager
- Leadership Insights on Leader Transitions
- Leadership Transitions: Becoming a Frontline Manager
- Leadership Transitions: Moving into Middle Management
- Business Analysis Analytical Techniques
- Big Data Interpretation
- Big Data Fundamentals
- Personal Skills for Effective Business Analysis
- Customer Service: Discovering Customer Needs
- Leadership Insights on Emotional Intelligence
- Implementing a Process Automation Strategy
- Exploring Business Process Automation
- Building and Leading Successful Teams
- Becoming an Emotionally Intelligent Leader
- Business Analysis Overview
- Getting to the Root of a Problem
- Defining Alternative Solutions to a Problem
- Controlling Conflict, Stress, and Time in Customer Service
- Interacting with Customers
- Business Analysis Professional Effectiveness Competencies
- Perspectives for Effective Business Analysis
- Enhancing the Customer Experience with HCI
- Developing Successful Coaching Relationships
- Leading by Developing People
- Pedro Silva.Oliveira's Transcript
- Pedro Silva.Oliveira's Wallet
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