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- Professional in Human Resources: Introduction to PHR® Exam
- Controlling Conflict, Stress, and Time in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Polishing Your Skills for Excellent Customer Service
- Providing On-site Customer Service
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- Facing Confrontation in Customer Service
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- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: General Management Practices
- Interacting with Customers
- ITIL® 4 Foundation: Key Concepts
- ITIL® 4 Foundation: The Service Value System
- ITIL® 4 Foundation: Introduction
- ITIL® 4 Foundation: The Service Value Chain
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: The Guiding Principles
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