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- User Authentication
- Mariam Hussein's Credentials
- Mariam Hussein's Wallet
- Dealing with Customer Service Incidents and Complaints
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Event, Incident, and Problem Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Customer Service: Discovering Customer Needs
- Rapport Building in Customer Service
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- ITIL® 4 Foundation: Introduction
- ITIL® 4 Foundation: Key Concepts of Service Management
- Customer Service: Interpreting Customers’ Service Priorities
- Interacting with Customers
- Communicating Effectively with Customers
- Key Concepts and the Four Dimensions of Service Management
- Building Customer Relationships in a Virtual Environment
- Customer Empathy and Rapport Building
- Customer Service: Adapting to Your Customers' Cues
- Providing a Great Customer Experience
- Embracing a Customer-obsessed Mentality
- Customer Service: Fostering a Service Mindset
- Exploring Business Process Automation
- Basic Analytical Methods
- Working with Data for Effective Decision Making
- Leveraging RPA at Work
- Generative AI and Its Impact to Everyday Business
- Navigating AI Ethical Challenges and Risks
- Python - Advanced Operations with NumPy Arrays
- Python - Introduction to Pandas and DataFrames
- Python - Introduction to NumPy for Multi-dimensional Data
- Mariam Hussein's Transcript
- Mariam Hussein's Wallet
- About Accredible