Site Map - skillsoft.digitalbadges-eu.skillsoft.com
- User Authentication
- Joseph Kihiro Mutua's Credentials
- Joseph Kihiro Mutua's Wallet
- Leadercamp on-demand: Crafting Digital Customer Experiences
- Expert Reflections: Crafting Digital Customer Experiences
- Insurance Premium Finance(IPF) Exam
- NCBA Cybersecurity Awareness Exam 2025
- NCBA Customer Obsession 2025
- Complaint Handling the NCBA Way
- Providing a Great Customer Experience
- Customer Experience the NCBA Way and Service Standards guidelines
- Customer Experience
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Developing Emotional Intelligence
- Building Up Your Emotional Intelligence
- Leadercamp on-demand: Dealing with Change as Humans
- Creating Brands through People and Planning
- The Four Ps: Essential Factors in Marketing
- Leadercamp on-demand: Contagious - Why Things Catch On
- Customer Service: Generating Effective Solutions
- Earning and Offering Trust at Work
- Problem Solving: Defining and Stating the Problem
- Listening to Engage, Empower, and Influence
- Overcoming Barriers to Effective Listening
- Enhancing Communication through Listening
- Using Business Etiquette to Increase Your Professionalism
- Developing Personal Accountability
- Becoming Your Own Best Coach
- Building a Circle of Connections for Networking Success
- Be Productive by Working Efficiently
- Get Organized and Stop Procrastinating
- Leadercamp on-demand: How Do I Communicate?
- Leadercamp on-demand: Artificial Intelligence-Powered Personal Branding
- Social Media and Social Selling
- Sharpening Your Focus to Stay on Track
- Keeping Your Coachee Committed and Accountable
- Coaching Techniques That Inspire Coachees to Action
- Expanding Your Communication Skill Set
- Conveying Your Message without Words
- NCBA SKILLS FOR THE FUTURE OF WORK
- Big Data and Artificial Intelligence
- Customer Service: Fostering a Service Mindset
- Design Thinking for Innovation: Defining Opportunities
- Digital Transformation Insights: Marketing, Sales & Engineering Functions
- NCBA Cyber Security Exam 2024
- NCBA Cyber Security Awareness 2024
- Generative AI and Its Impact to Everyday Business
- Transforming the Workplace Using Artificial Intelligence
- Unlocking Your Own Creative Genius
- Creative Thinking
- Unleashing Personal and Team Creativity
- Using Strategic Thinking as a Manager
- Analytical Thinking and Problem Solving
- Problem Solving: Generating Solutions
- Cultivating a Passion for Learning in Yourself and Others
- Developing a Mindset of Growth and Learning
- Curiosity and Lifelong Learning
- Leading an Innovation Culture to Future-proof Your Organization
- Leadership & Social Influence
- Influencing through Positive Leadership
- Making an Impact with Non-verbal Communication
- NCBA Soft Skills Quiz 2024
- NCBA Anti Money Laundering and Combating Terrorism Financing Training
- Gaining Insight through Organizational Awareness
- Developing Your Business Acumen
- NCBA 2023 Career Development
- NCBA Career Development Planning Journey
- Using Performance Appraisals to Advance Your Career
- Getting Your Career on the Right Track
- Power Up: Turning on Your Self-starter Potential
- Developing a Plan to Further Your Career
- Weighing Risks and Opportunities of Implementing Sustainability Initiatives
- Building a Strategic Commitment to Sustainability
- A Sustainable Future Starts By Doing Good Today
- NCBA Sustainability - Change the Story
- Measuring Outcomes and Using KPIs
- Planning an Effective Performance Appraisal
- Aligning Unit Goals and Imperatives
- Taking Effective and Professional Notes
- The Art and Science of Communication
- Communicating Effectively with Customers
- Providing Telephone Customer Service
- Interacting with Customers
- Customer Service: Engaging with Customers
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Facing Confrontation in Customer Service
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Providing Effective Internal Customer Service
- Embracing a Customer-obsessed Mentality
- Microsoft 365 Spring 2022 Updates
- Expert Insights on Leadership Foundations
- Expert Insights on Accountability
- Expert Insights on Women in Leadership
- Expert Insights on Giving and Receiving Feedback
- Expert Insights on Measuring & Managing Performance
- Expert Insights on Customer Relationships
- Gauging Your Leadership Performance
- Gaining a Positive Perspective on Feedback
- Joseph Kihiro Mutua's Transcript
- Joseph Kihiro Mutua's Wallet
- About Accredible