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- How to Manage Difficult Conversations
- Become a Great Listener
- Listening Even When it's Difficult to Listen
- Difficult People: Why They Act That Way and How to Deal with Them
- Reaching Customers Digitally
- Leading a Customer-centric Culture
- Managing in a Crisis
- Being an Effective Manager When Times Are Tough
- Being an Effective Team Member
- Finding Your Bearings as a Project Manager
- Polishing Your Skills for Excellent Customer Service
- DIMITRIOS SPYROPOULOS's Transcript
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