Site Map - skillsoft.digitalbadges-eu.skillsoft.com
- User Authentication
- Damaris Wairimu's Credentials
- Damaris Wairimu's Wallet
- NCBA Cybersecurity Awareness Exam 2025
- Providing a Great Customer Experience
- Customer Experience the NCBA Way and Service Standards guidelines
- Customer Experience
- NCBA Customer Obsession 2025
- Complaint Handling the NCBA Way
- Problem Solving: Choosing and Implementing the Right Solution
- Leadercamp on-demand: Intentional Work
- Leadercamp on-demand: Implementing Servant Leadership in the Corporate World
- Leadercamp on-demand: Burnout to Balance
- Leadercamp on-demand: Critical Thinking for Relational Leadership
- Leadercamp on-demand: Working in Harmony With All Personalities
- Leadercamp on-demand: The Power of Nonverbal Communication
- Leadercamp on-demand: Managing Conflict Series on Active Listening
- Leadercamp on-demand: Managing Conflict Series on Assertion
- Leadercamp on-demand: The Kind Leader Series - Control
- Leadercamp on-demand: The Kind Leader Series - Commitment
- Leadercamp on-demand: Midweek Meditation Moments-Present Moment Awareness
- Leadercamp on-demand: Midweek Meditation Moments—Body Scan
- Leadercamp on-demand: Midweek Meditation Moments—Mantra
- Leadercamp on-demand: Midweek Meditation Moments—Transcending
- Leadercamp on-demand: Elevate Your Executive Presence
- Customer Empathy and Rapport Building
- Leadercamp on-demand: Navigating Change and Transitions with Ease
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Professional Effectiveness
- Leadercamp on-demand: Becoming Customer-Centric with Design Thinking
- Leadercamp on-demand: Making Effective Decisions in Teams
- Leadercamp on-demand: Managing Emotions in Teams
- Leadercamp on-demand: Enterprise Thinking
- Leadercamp on-demand: Redefine Tomorrow: Facing Challenges Head-On
- Leadercamp on-demand: Building Trust by Giving and Receiving Feedback
- Leadercamp on-demand: Ramp Up Your Resilience
- Leadercamp on-demand: The Kind Leader Series - Connection
- Leadercamp on-demand: Leading with Empathy
- Leadercamp on-demand: How Emotionally Intelligent Am I?
- Leadercamp on-demand: Embracing Digital Transformation
- Leadercamp on-demand: The Trusted Learning Advisor
- Leadercamp on-demand: Inclusive Leadership
- Leadercamp on-demand: Developing Resilience and Well-being Habits
- Leadercamp on-demand: Be An Authentic, Trusted Leader
- Leadercamp on-demand: Delegation and Time Management
- Leadercamp on-demand: Positive Intelligence
- Leadercamp on-demand: The Kind Leader Series - Collaboration
- Leadercamp on-demand: Master Performance
- Leadercamp on-demand: Inspire Greatness
- Leadercamp on-demand: Active Leadership Series on Leadership
- Leadercamp on-demand: Dual Awareness for Leadership
- Leadercamp on-demand: The On-ramp to Leadership
- Leadercamp on-demand: Coach and Grow Your Team
- Leadercamp on-demand: Launching the Project
- Leadercamp on-demand: Project Your Leadership Brand
- Leadercamp on-demand: Planning the Project
- Leadercamp on-demand: Agile and Hybrid Project Management
- Leadercamp on-demand: Unlocking Your Leadership Potential
- Leadercamp on-demand: The Transformational Shift
- Leadercamp on-demand: What Human Leaders Do Differently
- Leadercamp on-demand: Active Leadership Series on Communication
- Leadercamp on-demand: Active Leadership Series on Feedback and Coaching
- Leadercamp on-demand: Motivation
- Leadercamp on-demand: Unforgettable Storytelling
- Leadercamp on-demand: Lead Now
- Leadercamp on-demand: Resilience as a Superpower
- Leadercamp on-demand: Increase Your Happiness and Resilience
- Leadercamp on-demand: Mastering the Art of Effective Communications
- Leadercamp on-demand: Communicate To Influence
- Leadercamp on-demand: Intentional Communication
- Leadercamp on-demand: How Can I Become More Emotionally Intelligent?
- Remaining Tactful and Diplomatic under Pressure
- Facing the Management Challenges of Difficult Behavior and Diverse Teams
- Making Difficult Conversations Meaningful
- Leadercamp on-demand: Dealing with Change as Humans
- Leadercamp on-demand: Managing Conflict Series on Conflict Management
- NCBA Cyber Security Exam 2024
- NCBA Cyber Security Awareness 2024
- Developing an Effective Business Case
- Percipio Overview
- Thriving with High-pressure Work
- Enhancing Communication through Listening
- Overcoming Barriers to Effective Listening
- Listening to Engage, Empower, and Influence
- NCBA Anti Money Laundering and Combating Terrorism Financing Training
- Aligning Unit Goals and Imperatives
- Managing Pressure and Stress to Optimize Your Performance
- Navigating Other People's Emotions
- Performance Management and Career Development
- Measuring Outcomes and Using KPIs
- Writing Effective E-mails and Instant Messages
- Effective Business Communication
- Developing Emotional Intelligence
- Getting Your Pitch Heard
- Leading through Inspiration
- Basics of Leadership
- Expert Insights on Accountability
- Working Well with Others
- Neurodiversity in the Workplace
- Business Analysis Professional Effectiveness Competencies
- Delivering Feedback That Encourages Growth
- Get Organized and Stop Procrastinating
- Customer Service Skills
- Engaging and Challenging Your Top Performers
- Be Productive by Working Efficiently
- Building Success through Self-improvement
- Boosting Performance with the Employee Appraisal Process
- Leveraging the Power of Performance Management
- Leadercamp on-demand: Decision Making
- Embracing Agile at Scale
- Leadercamp on-demand: Agile and Agility
- Maximize Your Productivity by Managing Time and Tasks
- Achieve Productivity in Your Personal Life
- Enabling Business Process Improvement
- Customer Service Representative Journey
- Detail-oriented and Organizational Skills
- Avoid Procrastination by Getting Organized Instead
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Managing Your Time So It Doesn’t Manage You
- Organize Your Physical and Digital Workspace
- Aligning Goals and Priorities To Manage Time
- Make The Time You Need: Get Organized
- Making the Most of Making Mistakes
- Taking Effective and Professional Notes
- The Art of Staying Focused
- Getting the Details Right: Spelling Basics
- Professionalism, Accountability, & Ethics
- Leveraging the Power of Analogical Thinking
- Understanding Bias in Data Bootcamp: Session 1 Replay
- Understanding Bias in Data Bootcamp: Session 2 Replay
- Identifying Risks in Your Organization
- Using Strategic Thinking to Consider the Big Picture
- Critical Thinking: Drawing Sound Conclusions
- Problem Solving
- Outwitting Your Cognitive Bias
- Business Strategy for the Post-pandemic Economy
- Solve Problems Using Systems Thinking in the Workplace
- Choosing and Using the Best Solution
- Expert Insights on Critical Thinking
- Reaching Efficient Solutions with Computational Thinking
- Making an Impact with Non-verbal Communication
- Getting to the Root of a Problem
- Defining Alternative Solutions to a Problem
- Trust Building through Effective Communication
- Communication Skills
- Polishing Your Skills for Excellent Customer Service
- Basics of Customer Service
- Using Active Listening in Workplace Situations
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Strengthening Your Service Skills
- Designing a Customer Service Strategy
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Engaging with Customers
- Making the Most of an Organizational Change
- Using Strategic Thinking as a Manager
- Working Collaboratively with Experts
- Transforming Talent Management
- Preparing and Implementing a Business Plan
- Leading in the Age of Generative AI
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Leveraging AI as a Team Member
- Building Customer Relationships in a Virtual Environment
- Customer Service: Discovering Customer Needs
- Developing Personal Accountability
- Great Leaders Must Be Inclusive featuring Special Olympics
- Customer Service: Fostering a Service Mindset
- Reimagining the Customer Experience with Generative AI
- Embracing the Power of Diversity and Inclusion featuring Special Olympics
- Generative AI and Its Impact to Everyday Business
- Senior Professional in Human Resources: Learning Management
- Weighing Risks and Opportunities of Implementing Sustainability Initiatives
- A Sustainable Future Starts By Doing Good Today
- NCBA Sustainability - Change the Story
- Building a Strategic Commitment to Sustainability
- Capturing the Attention of Senior Executives
- Gaining Insight through Organizational Awareness
- NCBA 2023 Career Development
- NCBA Career Development Planning Journey
- Getting Your Career on the Right Track
- Using Performance Appraisals to Advance Your Career
- Developing Your Business Acumen
- Power Up: Turning on Your Self-starter Potential
- Developing a Plan to Further Your Career
- Michelle Boockoff-Bajdek on Public Speaking From A to D (Analog to Digital)
- Expert Insights on Customer Relationships
- Negotiating the Best Solution
- Negotiating Well and Going for the Close
- Communicating Effectively with Customers
- Basic Accounting Concepts for Non-financial Professionals
- Expert Insights on Negotiation
- Key Accounting Concepts and Principles
- The First Steps in Negotiating
- Embracing a Customer-obsessed Mentality
- Ensuring Successful Presentation Delivery
- Effective Team Communication
- How to Manage Difficult Conversations
- Listening Even When It's Difficult to Listen
- Developing a Growth Mindset
- Audience and Purpose in Business Writing
- Ethics and Project Management
- Expert Insights on Communication Essentials
- Confronting Workplace Conflict
- Customer Service: Generating Effective Solutions
- Interacting with Customers
- Facing Confrontation in Customer Service
- The Art and Science of Communication
- Do We Have A Failure to Communicate?
- Expert Insights on Difficult Conversations
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Resolving Workplace Conflict
- Become a Great Listener
- Gauging Your Leadership Performance
- Communicating with Confidence
- Presentation Mastery Series
- Controlling Conflict, Stress, and Time in Customer Service
- Rapport Building in Customer Service
- Providing Telephone Customer Service
- Providing On-site Customer Service
- Providing Effective Internal Customer Service
- Managing Contacts & Connections in LinkedIn Web
- Expert Insights on Presentation Skills
- Gaining a Positive Perspective on Feedback
- IT Security Fundamentals
- Damaris Wairimu's Transcript
- Damaris Wairimu's Wallet
- About Accredible