Site Map - skillsoft.digitalbadges-eu.skillsoft.com
- User Authentication
- Christine Warwinu's Credentials
- Christine Warwinu's Wallet
- Providing a Great Customer Experience
- Customer Experience the NCBA Way and Service Standards guidelines
- NCBA Cybersecurity Awareness Exam 2025
- Customer Experience
- NCBA Customer Obsession 2025
- Complaint Handling the NCBA Way
- Leadercamp on-demand: Agile and Agility
- Marketing: The Process and Functions that Build Customer Relationships
- The Four Ps: Essential Factors in Marketing
- Prospecting: Panning for Sales Gold
- NCBA Cyber Security Awareness 2024
- NCBA Cyber Security Exam 2024
- Coaching Techniques That Inspire Coachees to Action
- Talent and People Development
- Effectively Directing and Delegating as a Manager
- Creating a Coaching at Scale Program
- NCBA Phishing Exam 2024
- Mandatory Phishing Simulation Course
- Mandatory Phishing Simulation Course
- The Essentials for Anger Management
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Establishing Self-confidence for Life
- Building Up Your Emotional Intelligence
- Self-improvement for Lifelong Success
- Uncovering and Utilizing Your Talents and Skills
- Basic Budgeting for Non-financial Professionals
- Cloud Computing Fundamentals: Cloud Virtualization & Data Centers
- Building Success through Self-improvement
- Unleashing Your Self-confidence
- NCBA Anti Money Laundering and Combating Terrorism Financing Training
- Art and Science of Behavioral Interviewing
- Understanding Approaches to Social Media Communication
- Managing Your Corporate Reputation Online
- Polishing Your Skills for Excellent Customer Service
- Effective Digital Community Management
- Helping Customers Find You
- Customer Service: Engaging with Customers
- Reaching Customers Digitally
- Dealing with Customer Service Incidents and Complaints
- Controlling Conflict, Stress, and Time in Customer Service
- Designing a Customer Service Strategy
- Facing Confrontation in Customer Service
- Rapport Building in Customer Service
- Providing Telephone Customer Service
- Providing On-site Customer Service
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Generating Effective Solutions
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Interacting with Customers
- Communicating Effectively with Customers
- Customer Service: Fostering a Service Mindset
- Building Customer Relationships in a Virtual Environment
- Ensuring Successful Presentation Delivery
- Effective Presentation Skills
- Building Your Presentation
- Planning an Effective Presentation
- Thinking Strategically as a Manager
- Key Elements of Business Execution
- Sharing a Vision
- Security Architecture
- Systems Hardening
- I.T Security Core Concepts
- PRINCE2® Project Management Overview (2017 Update)
- Agile Principles and Methodologies
- Project Management
- Managing Pressure and Stress to Optimize Your Performance
- Navigating Other People's Emotions
- Difficult People: Why They Act That Way and How to Deal with Them
- Writing Effective E-mails and Instant Messages
- Difficult People: Strategies to Keep Everyone Working Together
- Teamwork
- Effective Business Communication
- Performance Management and Career Development
- Customer Service: Discovering Customer Needs
- Navigating the Workplace with Emotional Intelligence
- Using Active Listening in Workplace Situations
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Capturing the Attention of Senior Executives
- Become a Great Listener
- Getting Your Pitch Heard
- Communicating with Confidence
- Making an Impact with Non-verbal Communication
- Saving Time by Setting Goals
- Aligning Goals and Priorities To Manage Time
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Professional Effectiveness
- Developing Emotional Intelligence
- Basics of Leadership
- Leading through Inspiration
- Gauging Your Leadership Performance
- Expert Insights on Accountability
- ITIL® 4 Foundation: Key Concepts of Service Management
- Key Concepts and the Four Dimensions of Service Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Event, Incident, and Problem Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- ITIL® 4 Foundation: Introduction
- Measuring Outcomes and Using KPIs
- Aligning Unit Goals and Imperatives
- Planning an Effective Performance Appraisal
- Business Analysis Overview
- Preparing Financial Statements and Closing Accounts
- Recording, Posting, and Balancing the Books
- Accounting for Stock Transactions
- Weighing Risks and Opportunities of Implementing Sustainability Initiatives
- Key Accounting Concepts and Principles
- A Sustainable Future Starts By Doing Good Today
- NCBA Sustainability - Change the Story
- Power Up: Turning on Your Self-starter Potential
- Building a Strategic Commitment to Sustainability
- Getting Your Career on the Right Track
- Gaining Insight through Organizational Awareness
- Developing a Plan to Further Your Career
- Using Performance Appraisals to Advance Your Career
- Developing Your Business Acumen
- NCBA 2023 Career Development
- NCBA Career Development Planning Journey
- Embracing a Customer-obsessed Mentality
- Providing Effective Internal Customer Service
- Certified Information Systems Auditor (CISA) 2019: Data Privacy & Risk
- Certified Information Systems Auditor (CISA) 2019: IT Management Frameworks
- Certified Information Systems Auditor (CISA) 2019: Information System Auditing
- Gaining a Positive Perspective on Feedback
- Christine Warwinu's Transcript
- Christine Warwinu's Wallet
- About Accredible