Zacharia Njoroge

Customer Service: Interpreting Customers’ Service Priorities

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COMPLETION

Controlling Conflict, Stress, and Time in Customer Service

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COMPLETION

Communicating Effectively with Customers

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COMPLETION

Customer Service: Engaging with Customers

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COMPLETION

Reimagining the Customer Experience with Generative AI

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COMPLETION

Getting Started with Design Thinking

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COMPLETION

Design Thinking for Innovation: Prototyping and Testing

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COMPLETION

Customer Service: Fostering a Service Mindset

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COMPLETION

Design Thinking for Innovation: Stakeholder Engagement

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COMPLETION

Design Thinking for Innovation: Defining Opportunities

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COMPLETION

Design Thinking for Innovation: Brainstorming and Ideation

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COMPLETION

Exploring Customer Journey Mapping

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COMPLETION

Embracing a Customer-obsessed Mentality

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COMPLETION

Achieving Customer-centric Design with User Personas

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COMPLETION

Artificial Intelligence: Basic AI Theory

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COMPLETION

Ethical, Privacy, & Intellectual Property Considerations for ChatGPT

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COMPLETION