Ibrahim Coker

Moving Forward with Change Planning

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Scrum Toolbox: Soft Skills-based Scrum Tools

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Building Up Your Emotional Intelligence

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Leadercamp on-demand: How Emotionally Intelligent Am I?

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Customer Service: Generating Effective Solutions

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Using AI to Improve the Employee Experience

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Maximizing Customer Service with AI

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Customer Service: Becoming a Chat Agent Star

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Building Customer Relationships in a Virtual Environment

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Keeping Your Skill Set Current in the Digital Economy

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Taking the Lead with Workplace Motivation and Engagement

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Taking Action to Empower Employees

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COMPLETION

How to Manage Difficult Conversations

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Making Difficult Conversations Meaningful

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Enabling Business Process Improvement

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Business Execution: How Things Get Done

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