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May 17, 2025

Name	Website	Issued On
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Jul 13, 2023
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	May 31, 2023
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	May 15, 2023
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	May 15, 2023
Exploring Business Process Automation.	www.skillsoft.com	Sep 17, 2021
Using Robots and RPA in the Workplace.	www.skillsoft.com	Sep 17, 2021
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	Jan 4, 2021

Chris Jirgens