Anna Po Ki Chan

Polishing Your Skills for Excellent Customer Service

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COMPLETION

Expert Insights on Customer Relationships

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COMPLETION

Expert Insights on Essential Customer Service Skills

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COMPLETION

Dealing with Customer Service Incidents and Complaints

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COMPLETION

Controlling Conflict, Stress, and Time in Customer Service

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COMPLETION

Communicating Effectively with Customers

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COMPLETION

Expert Insights on Giving and Receiving Feedback

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COMPLETION

Expert Insights on Driving Performance

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COMPLETION

Creating a Plan for Performance Management

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COMPLETION

Key Elements of Business Execution

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COMPLETION

Keeping Top Performers Challenged

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COMPLETION

Saving Time by Setting Goals

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COMPLETION

Conducting an Effective Hiring Interview

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COMPLETION

Expert Insights on Goal Setting

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COMPLETION

Aligning Goals and Priorities To Manage Time

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COMPLETION

Establishing Team Goals and Responsibilities, and Using Feedback Effectively

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COMPLETION