The Power of Communication

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. Communication comes in many forms today, and it's easy to forget how powerful the right message can be. The wrong message can be equally damaging, and it's crucial to understand different cues, how to listen, and the recipient needs to look for. That's why communicating effectively is the first of the seven leadership competencies. This course will cover the key aspects of personal needs and active leadership, the impact of personal needs on you and others, and how to tailor communication. You’ll then learn how to assess personal needs and determine takeways from communication. You’ll learn how to become a better listener and how to utilize active listening and questioning skills. Finally, you’ll explore facts, episodes, and feelings and how to prepare for conversations. This course was originally created by Global Knowledge (GK).