Turning Social Intelligence into Actionable Insight

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. Using social intelligence (SI) is not just about recording the number of likes, retweets, or followers you have on your various social media outlets. True social intelligence involves using the vast amount of raw, real-time data you have at your disposal and converting it into practicable insights to improve customer relationships. In this course, you’ll learn about the benefits of social intelligence to your organization’s performance. You’ll explore how to monitor social media, as well as common sources of social media data. Finally, you’ll discover best practices for analyzing that data, common mistakes to avoid, and ways to use social-awareness strategies that deliver real business value.