SRE Incident Management: Fundamentals & Best Practices

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. Site reliability engineering (SRE) incident management focuses on managing and responding to incidents effectively, including best practices for incident response, postmortems, and continuous improvement processes. In this course, explore the basics of incident management and its importance in IT operations. Next, examine the key roles and responsibilities of an incident management team and the steps for detecting, responding to, and resolving incidents. Finally, discover the key techniques used for effective communication and documentation during an incident and strategies for post-incident review and continuous improvement. After completing this course, you will be able to outline the procedures of SRE incident management and implement incident response methods.